Being an Authorised Dealer, our Ergohuman products are covered under 5 years OFFICIAL local limited warranty.

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The Ergohuman products are warrantied against defects in workmanship and material for the period stated on the invoice commencing from date of purchase. Within the in-warranty period, repairs and replacement of faulty materials shall be subject as expressly provided in this warranty; all warranties, conditions or other terms implied by statue or common law are excluded to the fullest extent permitted by law.

Under no circumstances shall the Company be held responsible for the physical damage, increased costs or expenses, loss of business or profit or data or any other indirect, special or consequential loss or damage whatsoever which arise out of any act or omission of any agent or employee or independent contractor of the Company or in connection with the supply of the Ergohuman products or their use or resale during and/ or after installation of the parts for the Ergohuman Product.

THE WARRANTY IS SUBJECT TO THE FOLLOWING TERMS AND CONDITIONS:

• 1. This warranty is valid in the country of purchase only.

• 2. This warranty is available to the purchaser named in the invoice and is not transferable, negotiable or assignable to a third party.

• 3. For any service within the warranty period your Ergohuman product must be accompanied with the proof of purchase (either in the form of official receipt or invoice)

• 4. The Company’s sole obligation under this warranty shall be, at its option, to repair or replace the Field Replaceable Unit (hereinafter called the “FRU”) with the new or qualified used FRU at its option, in the event of any failure or defect covered under the Warranty arising during the warranty period.

• 5. We warrant that: 
  (a) The Product will be delivered undamaged in the quantities ordered; and 
  (b) The Product will conform to the manufacturer’s latest published instructions as set on the site or in our Product Material at the time of your order.

• 6. The Product is intended to be used strictly in accordance with the manufacturer’s latest published instructions as set out on the site or as on the product itself. It is your responsibility to ensure that you use the Product strictly in accordance with those instructions.

• 7. We try very hard to deliver Products in excellent condition. If the Product is not in good working condition as warranted, the sole and exclusive remedy shall be repaired, or replaced. The Company will replace it with a similar part or one with similar in value.

• If you tell us that the Product is faulty, you agree to keep the product in its current condition available for us to inspect within a reasonable time period.

• 8. In order to provide you with any remedies for a faulty product, we may need your assistance and prompt provision of certain information regarding the product, including: 
  (a) You specifying with reasonable detail the way in which it’s alleged that the product is damaged or defective; and 
  (b) You providing us with the delivery note number or invoice number and such other information as we reasonably require.

• 9. If you would like us to repair, replace or provide a refund for the Product where it did conform to the applicable contract, and we find that the product has: 
  (a) Been misused, abused or subjected to neglect, improper or inadequate care, carelessness, damage or abnormal conditions; or 
  (b) Been involved in any accident, misuse, negligence and improper installation or any manner of tempering, alteration or modification that is made to the product. 
  (c) Been dealt with or used contrary to the instructions contained in operating instructions of the Ergohuman product; or 
  (d) Deteriorated through normal wear and tear such as corrosion or stains

• After delivery by us, we may at our discretion decide not to repair, replace or refund you for the product and / or we may require you to pay all reasonable transport costs and servicing costs at our current standard fees and costs.

• This warranty shall be immediately ceased and become void if unauthorized repair is made to the product.

• Any replaced old parts are not returnable.

• 5 Year Limited Warranty 
  The product is subject to 5 years limited warranty from the date of issue, address indicated on the invoice. 
  1st Year: On Site and parts free of charge 
  2nd Year: Parts and labour free of charge. However transportation charge to site is applicable. 
  3rd to 5th Year: Parts at 50% discount. However, labour & transportation charge to site is applicable. 
  From 3rd year to 5th year, all transportation, delivery, handling and labour charges are applicable on the customer and are not covered by this warranty protection.

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